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BRA Continues Capacity Building Initiatives

The Barbados Revenue Authority has commenced training aimed at enhancing service delivery. For a four-week period which is scheduled to end on November 16, just over 90 staff members from the Authority’s frontline departments are engaged in a series of sessions that focus on service excellence, fraud awareness, anti-money laundering, procedural awareness, and enhancing tax technical knowledge. 

Revenue Commissioner, Louisa Lewis-Ward, highlighted that these training sessions are aimed at improving operations and service delivery at the tax-collecting agency.

“This training series is an excellent addition to the activities of the BRA Academy which delivers training across the Authority in conjunction with the UWI.  This series forms part of our ongoing initiatives to empower staff with the knowledge and skills needed for enhancing our performance as a public sector institution,” she said.

“We are accountable to the public to deliver enhanced service and our efforts will ensure that our employees are well trained, empowered, and technically competent to carry out their functions.  This goes hand in hand with the launch of our Customer Service Charter in the new year, as our teams' document and are held accountable to maintaining service standards, a key pillar in building public trust.”

During the period, the public should note that the Authority may on some days operate with reduced staff complements in its customer-facing sections to facilitate this exercise.